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Frequently Asked Questions

How can I exchange one currency to another one?

1.       Register and verify your account.

2.       Go to Buy/Sell page and choose the type of currency you want to spend.

3.       Choose the type of currency you want to receive.

4.       Type in the money amount you want to spend.

5.       Press the Exchange button.

6.       Fill in all essential information into the boxes marked with *.

7.       Complete a payment using details provided in order description*.

8.       Verify OTP *.

9.       Please wait while our operator checks your payment.

10.       Check realtime status of your order over Dashboard.

How can I verify my account?

You can verify your account on this page, but you will have to sign up first.

Some of the following documents might be required during the verification process at

Identity Verification:

·        Government issued International Passport

·        Government issued Identity Card

·        Government issued Driving License

·        Selfie with Identity Document

Phone Verification:

·       Phone number

Why do I need to verify my identity?

When you want to exchange instantly, it’s important to verify your identity.
This is because most governments see digital money.

·       SafePayTm requires customers to go through a KYC (Know Your Customer) or ID verification process to confirm the ownership of the customer’s. 

·       The good news is that the verification process is straightforward and, on average, it only takes 15 minutes to complete. You simply need to upload your government ID (passport, ID card or driving license) in good quality to ensure that our verification team can process and approve it.

I have forgotten my Password, what can I do?

You can reset it using our Password reset service.

How long does the verification process take?

The verification process is usually conducted within 30 minutes, but in some cases, it can take up to 24 hours.

How long does it take to complete an exchange from start to end?

It all depends on the chosen type of exchange. Please contact our Support Agents for details.

Do I need to verify my account before placing a new order?

To get full access for all types of currencies you’ll definitely need to verify your account.

What do I need to do to verify my account?

You’ll need to upload a few copies of specific documents to confirm your identity.

What type of documents do you accept to verify my account?

We accept scanned copy of passports and ID Card in good resolution. For further information please go here.


Can I cancel my recent order/s if the payment already has been sent?

No, if you have already made a payment using the details provided in order description, then this order is considered as completed and can't be canceled.

Can I reopen a canceled order?

Unfortunately, you can’t reopen a canceled order.

If I changed my mind and want to cancel a recent order, can I do that?

According to our rules it is only possible if the payment hasn't been sent out within 24 hours after submitting an order with SafePayTm service.